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Engage moderation rules

Org admins set the rules that govern Engage forums across all chapters. Chapter officers moderate within those rules.

Open moderation rules​

Org → Settings → Moderation rules (or the Engage tab in Settings depending on your org's layout).

The moderation rules editor. The moderation rules editor.

Rule types​

Keyword rules​

Auto-flag posts that contain specific words. Useful for slurs, banned content, or org-specific keywords (e.g., a competitor's name).

  1. Click Add keyword rule.
  2. Enter words/phrases (one per line; case-insensitive by default).
  3. Choose action:
    • Flag for review (post visible; sent to moderator queue)
    • Block post (post rejected at submission)
    • Allow with warning (post visible; user warned the content was matched)
  4. Save.

Restrict what URLs can be posted.

  • Allow all (default)
  • Block specific domains (e.g., crypto sites, competitor sites)
  • Allow only specific domains (whitelist, useful for compliance-heavy orgs)

Attachment rules​

  • File types allowed (e.g., only images and PDFs)
  • Max file size
  • Block executables (always recommended)

Rate limits​

Prevent spam:

  • Max posts per user per hour
  • Max threads per user per day
  • Max @mentions per post

Chapter overrides​

Chapter officers can be stricter than the org default but not looser. For example, if the org default is 10 posts/hour, a chapter can cap at 5 — but cannot raise it to 20.

Auto-flag review queue​

Posts caught by rules go to the Flagged tab in chapter moderation panels (officers see chapter-level; you see org-wide).

For each flagged post:

  • Review the content and trigger
  • Choose: Approve (release post), Remove (delete), Restrict user, Edit (with user notification)

Watchlist users​

Users with repeated rule violations can be added to a watchlist:

  1. Open a user's profile.
  2. Click ⋯ → Add to watchlist.
  3. Set duration: 7 days, 30 days, indefinite.

Watchlisted users have all posts flagged for review automatically.

Audit moderation actions​

Every moderation action — by officers and by you — is logged. Org → Settings → Reports → Audit log → Filter: Moderation.

Useful for:

  • Spotting officers who over-moderate (or under-moderate)
  • Reviewing escalations
  • Defending decisions to the org board

Tips​

  • Start permissive, tighten over time. Strict rules from day one create resentment.
  • Document rules in a Bulletin or Documents page. Members should know the rules they're being held to.
  • Train officers. A 30-minute officer training on moderation prevents 90% of escalations.