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Troubleshooting & FAQs

Quick answers to common GreekManage issues. If your problem isn't here, contact your chapter or org admin.

Sign-in​

"Account pending assignment"​

You don't yet belong to a chapter. Contact your chapter or org admin and ask them to assign you.

Can't sign in via SSO​

Try:

  1. Clearing your browser's cookies for the SSO provider
  2. Signing out of the SSO provider in another tab and signing back in
  3. Switching browsers as a quick test

If still failing, the SSO config may have drifted (e.g., a renewed certificate). Tell your org admin.

Forgot password and not receiving the reset email​

  • Check spam
  • Confirm you're using the email registered to your account (not a personal email)
  • Wait 5 minutes — sometimes provider delays
  • If still nothing, contact an org admin for an admin-initiated reset

Biometric not working on mobile​

  1. Toggle Account settings → Security → Biometric off, then on
  2. Sign out and back in with email/password
  3. Re-enable biometric

If still not working, your OS may need to re-enroll biometric data.

Notifications​

Not receiving push notifications​

Check:

  1. OS-level notifications allowed for GreekManage (iOS: Settings → Notifications → GreekManage)
  2. In-app event preferences — the relevant event toggle is on
  3. Quiet hours — you're not in a configured quiet window
  4. Sign in once — re-registering the device token

Receiving too many emails​

Open Account settings → Notifications and:

  • Toggle email off for low-priority events
  • Switch high-volume events to the daily/weekly digest
  • Set quiet hours to reduce off-hours email

Engage forums​

"You don't have access to this forum"​

The forum is restricted to a specific chapter, region, or status that you don't match. If you should have access, contact an officer.

Can't post​

Possible reasons:

  • The thread is locked by a moderator
  • You're rate-limited (too many posts in too short a window)
  • You're restricted in this forum (a moderator action)
  • The forum is read-only

Hover the post button for the specific reason.

Billing​

"Payment failed"​

Common causes:

  • Card declined by your bank (call them)
  • Insufficient funds
  • Card expired
  • Address verification failed (check the billing address)

For ACH:

  • Account info entered incorrectly
  • Insufficient funds
  • ACH disabled by your bank

Try a different payment method as a quick test.

Don't see a payment that I made​

  • Card payments: usually instant, but can take up to 5 minutes
  • ACH: 3–5 business days
  • Manual payments (cash/check): wait for an officer to record them

If 24 hours have passed for cards, contact your org admin with the transaction ID from your bank.

Compliance​

"You don't have permission to submit"​

You're not in an officer role. Talk to your chapter president to be promoted, or to file the submission on your behalf.

File upload fails​

  • File too large — most uploads cap at 25 MB; compress or split
  • File type not allowed — check the requirement description for accepted types
  • Network drop — retry on a stable connection

Elections​

"You're not eligible to vote"​

The election's eligibility filter excludes your status, region, or chapter. If you should be eligible, contact the election author (usually an officer or org admin).

Submitted ballot but not seeing it counted​

Voting is anonymous; you can't see your specific ballot in the totals. Check that the "You've voted" indicator shows next to your name in the voter list (visible to officers, not to you directly).

Mobile app​

App says "Update required"​

Update via the App Store / Play Store. The required-update gate enforces critical security or compatibility fixes.

App is slow​

  • Sign out and back in
  • Force-close the app and reopen
  • Check your network — slow networks degrade the experience
  • Update to the latest version
  • Last resort: uninstall and reinstall

Notifications work in browser but not the app​

Re-register the device token: sign out, sign back in.

AI chatbot​

"I'm not sure how to answer that"​

The chatbot didn't find relevant context for your question. Try:

  • Rephrasing more specifically
  • Adding context ("In our chapter...")
  • Asking simpler / more direct questions

Wrong answer​

Click 👎 on the response and add a note. Org admins see this feedback.

Account / privacy​

Want to delete my account​

Account settings → Privacy → Delete account. 30-day grace period. → Privacy & data

Need to export my data​

Account settings → Privacy → Data export. Format: JSON or PDF. → Privacy & data

When all else fails​

  1. Try a different browser. Chrome / Firefox / Safari sometimes behave differently.
  2. Open an incognito window. Eliminates extension and cookie issues.
  3. Check the status page at status.greekmanage.com (if your platform admin maintains one).
  4. Contact your chapter or org admin. They have direct support paths.
  5. Submit feedback. From the user menu — platform admins triage these.